Due to the nature of our business and federal health regulations, all of our hair extensions are final sale. We do not offer refunds or exchanges on any hair extension purchases. Before shipment, your order has gone through a strict quality control process to ensure that our customers receive only the best quality virgin extensions. Icy Luxe Hair Boutique company strives for your full satisfaction, we will try to accommodate any reasonable request prior to the order shipping. You must contact customer service via email within 24hrs of placing order. Please send all order request to icyluxeboutique@gmail.com. There is a $25 usd fee to cancel order after 24hrs.