Frequently asked questions

HOW MANY BUNDLES ARE NEEDED FOR A FULL SEW-IN?

For a full install we suggest at least 3 bundles each bundle is 3.5 oz we recommend at least 4 bundles for inches 22 and up.



WHAT COLOR DOES ICY LUXE HAIR COME IN?

Our extensions are 100% Virgin hair which means the hair is not processed. Our virgin hair comes natural black or brown and can be colored to any desired color.



CAN I MAKE CHANGES TO MY ORDER?

Icy Luxe Hair Boutique strives for your full satisfaction, we will try to accommodate any reasonable request prior to the order shipping. You must contact customer service via email within 24hrs of placing order. Please send all order request to icyluxeboutique@gmail.com. There is a $25 usd fee to cancel order after 24hrs.



HOW LONG DOES IT TAKE TO SHIP MY ORDER?

Standard shipping is 3-5 business days once we have processed order. Please allow 2 business days for your order to be processed. International orders can take up to 10 business days to be delivered once it is processed.



HOW ARE ORDERS SHIPPED?

Orders are shipped via USPS priority mail service for domestic and international packages. Once’s packages are dropped off at post office, we no longer have control, please contact USPS for further details once you receive tracking number.



HOW MUCH IS SHIPPING?

We charge a flat rate of $9.25 for shipping and handling in the continental United States. We charge $25 for any International orders.



WHEN WILL I RECEIVE MY TRACKING INFORMATION?

Tracking information is emailed to the email address provided on order on the day your order is shipped.